Dutch Directness Explained: A Guide for Expats in the Netherlands

Learn why Dutch people are so direct. A practical guide for expats on understanding Dutch communication and how to respond with confidence.
Sep 27

What does “Dutch directness” mean?

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In Dutch culture, honesty and efficiency are highly valued. People believe it is better to say what they think than to leave things unclear. That means:

  • Feedback is often given without softeners.
  • Small talk is limited in professional settings.
  • Saying “no” directly is not seen as rude, but as clear.

For expats from cultures where indirect communication is the norm, this can be a shock.

The polder model: cooperation and openness

The Dutch are known for consensus and open discussion, often called the polder model. The term became popular in the 1990s for the way government, employers and unions negotiated agreements.

But the idea goes back much further: in a country below sea level, communities had to cooperate to manage water and protect the land. That long tradition of collective decision-making encouraged openness, equality, and clear communication. values you still see in workplaces and daily life today.

Our partner Expatrepublic has a great post about this topic, click here to dive deeper into the polder model.

Research: low power distance and high individualism

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Cultural researchers like Geert Hofstede have studied Dutch society in detail. According to his model:

  • The Netherlands scores low on Power Distance: bosses and employees see each other as equals. It is normal to question your manager.

  • The Netherlands scores high on Individualism: people are expected to speak for themselves rather than follow the group.

This combination explains why Dutch people communicate openly, even with authority figures. For an expat, it means you can – and should – give your honest view in meetings or discussions. 

Where expats feel Dutch directness most

At work

In meetings you may hear:

“Dit idee werkt niet.”
(“That idea doesn’t work.”)

This is not meant as an insult but as a shortcut to problem-solving.

In social life

A friend may say:

“Ik vind dit eten niet lekker.”
(“I don’t like this food.”)

This is considered normal honesty, not an attack on your cooking.

In services

At the gemeente or huisarts, instructions are short and factual.

“U moet dit formulier invullen en terug brengen.”
("You have to fill in this form and return it")

No extra politeness needed.

How to respond as an expat

The Dutch expect honesty and equality in conversations. A polite but firm reply shows respect and helps you be seen as part of the group. The key is: stay calm, keep it short, and give your own opinion.

Workplace feedback

Colleague: “This report is unclear.”

Good reply: “Thanks, I’ll adjust it. Which part needs more detail?”

You accept the feedback, but also ask a clear follow-up question.


Social disagreement
Friend: “I think that’s too expensive.”
Good reply: “Maybe, but I think the quality is worth it.”
You show that you heard their opinion, but you add your own perspective.

Direct refusal
Neighbour: “I don’t have time.”
Good reply: “No problem, let’s plan another day. When would work for you?”
You accept the refusal, but immediately propose a solution.

By practising short, polite replies that also show your own view, you adapt to the Dutch style of communication. You are not just agreeing you are participating, which is exactly what Dutch people value.

Why does Dutch matter?
When you speak Dutch, cultural differences feel smaller. You pick up the humour, the tone, and the small details you might miss in English. Suddenly, what felt blunt becomes just clear and friendly.


Ready to take your first step?

Try Dutch Online free for 7 days and see how our structured lessons and Smart Practice help bridge the gap to in communication with Dutch people.

Looking for more tips? Check out our other articles!